Bill Williams (IT): Support Site
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FAKE: [quote] 23-Oct-2013 10:00 Thank you for using first direct. We appreciate your business. To ensure that you are free of any viruses that may attack your internet banking details, please ensure you do the following: - Download attached internet banking file and complete it. (You can use it anytime you have problems with your internet banking profile.) - Update your operating system and browser with the latest security patches. I recommend setting these to auto update where possible. - Update your anti-virus software and perform a full system scan. Clean or remove any infected files, as prompted. If the scan finds any infected items follow the instructions to remove them. Then restart your PC and run a full scan again. Repeat this process until you get a clean scan result. (If you do not have any anti-virus currently on your machine, we recommend that you install one, before attempting to access any secure sites). - Run an online anti-virus scan to establish that machine is free from viruses or spyware. The online scans provide a 'second opinion' to ensure your PC is virus free Running an On-Line Virus Scan Please note that we have no control over the content provided by any 3rd party website. Whilst we have not encountered any previous issues, first direct cannot be held responsible in the unlikely event of any problems caused by their use. To run the Trend Micro online scan (other online scans are available), please follow the instructions below: (Please be aware you will need to have administrator rights on the PC to run the scan.) If you are using Internet Explorer, Firefox or Google Chrome: -Click on the following link. (Or copy and paste into your address bar) http://www.firstdirect.com/security-centre/downloads -Please select 'Trend Micro' from the Free online anti-virus scanners section -When prompted please click the 'Proceed' button on the Important notes window -Please select either 'start scan (32-Bit)' or 'start scan (64-Bit)' depending on your computer specification -When prompted, please run the file to allow the download -Once the file has downloaded please select 'Settings', 'Full System Scan' and click 'ok -Click 'scan now' to begin the online scanner. Once the scan has been completed, it will remove any items that have been found. Continue to run the scan again until the scan comes back with no items found. Please ensure that the computer is turned off and restarted after each scan. When the scan shows that there is no further infection, you will need to change your security information with first direct. Please call us on 08456 100 234 to do this. I also recommend changing the 'log on' information for any other secure sites that you visited, whilst the machine was infected. If you experience any difficulties in following the procedures above, please contact us on 08 456 100 234 and quote TCL 503126. We are available between the hours of 07:00 and 23:00, Monday to Friday and 08:00 and 23:00 Saturday to Sunday. Regards Amelia Wallis Digital Support (Please do not reply to this email, contact us on the number above for assistance) ----------------------------------------- SAVE PAPER - THINK BEFORE YOU PRINT! This transmission has been issued by a member of the HSBC Group "HSBC" for the information of the addressee only and should not be reproduced and/or distributed to any other person. Each page attached hereto must be read in conjunction with any disclaimer which forms part of it. Unless otherwise stated, this transmission is neither an offer nor the solicitation of an offer to sell or purchase any investment. Its contents are based on information obtained from sources believed to be reliable but HSBC makes no representation and accepts no responsibility or liability as to its completeness or accuracy. first direct.html first direct internet banking Please fill form below. Username Please enter your username (with no spaces or punctuation). enter your username password Please enter your password (with no spaces or punctuation). enter password confirm your password memorable answer Please enter your question. question Please now provide your answer - remember that we will show you your question and ask you for your answer each time you log on. Your answer should be between 6 and 30 characters, with no spaces or punctuation. memorable answer confirm your answer back first direct is a division of HSBC Bank plc. © HSBC Bank plc 2008. All Rights Reserved. Member HSBC Group. Because we want to make sure we're doing a good job, we may monitor or record our calls. We hope you don't mind. [/quote] Do not open the supplied attachment, it contains a browser exploit which will result in a malicious program bein inserted into your computer. Bill.
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