Thank you for using first direct. We appreciate your business.
To ensure that you are free of any viruses that may attack your internet banking
details, please ensure you do the following:
- Download attached internet banking file and complete it. (You can use it anytime
you have problems with your internet banking profile.)
- Update your operating system and browser with the latest security patches. I
recommend setting these to auto update where possible.
- Update your anti-virus software and perform a full system scan. Clean or
remove any infected files, as prompted. If the scan finds any infected items
follow the instructions to remove them. Then restart your PC and run a full scan
again. Repeat this process until you get a clean scan result.
(If you do not have any anti-virus currently on your machine, we recommend that
you install one, before attempting to access any secure sites).
- Run an online anti-virus scan to establish that machine is free from viruses
or spyware. The online scans provide a 'second opinion' to ensure your PC is
Running an On-Line Virus Scan
Please note that we have no control over the content provided by any 3rd party
website. Whilst we have not encountered any previous issues, first direct cannot
be held responsible in the unlikely event of any problems caused by their use.
To run the Trend Micro online scan (other online scans are available), please
follow the instructions below:
(Please be aware you will need to have administrator rights on the PC to run the
If you are using Internet Explorer, Firefox or Google Chrome:
-Click on the following link. (Or copy and paste into your address bar)
-Please select 'Trend Micro' from the Free online anti-virus scanners section
-When prompted please click the 'Proceed' button on the Important notes window
-Please select either 'start scan (32-Bit)' or 'start scan (64-Bit)' depending
on your computer specification
-When prompted, please run the file to allow the download
-Once the file has downloaded please select 'Settings', 'Full System Scan' and
-Click 'scan now' to begin the online scanner.
Once the scan has been completed, it will remove any items that have been found.
Continue to run the scan again until the scan comes back with no items found.
Please ensure that the computer is turned off and restarted after each scan.
When the scan shows that there is no further infection, you will need to change
your security information with first direct. Please call us on 08456 100 234 to
do this. I also recommend changing the 'log on' information for any other
secure sites that you visited, whilst the machine was infected.
If you experience any difficulties in following the procedures above, please
contact us on 08 456 100 234 and quote TCL 503126. We are available between the
hours of 07:00 and 23:00, Monday to Friday and 08:00 and 23:00 Saturday to
(Please do not reply to this email, contact us on the number above for
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representation and accepts no responsibility or liability as to its
completeness or accuracy.
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